1. How do I pay my rent?

You can pay your rent online through our tenant portal, by mail, or in person at our office. Please ensure payments are made by the due date to avoid any late fees.



2. What should I do if I need a repair?

Please submit maintenance requests through our online tenant portal. If it’s an emergency, such as a plumbing leak or electrical issue, call our maintenance hotline, which is available 24/7.
 


3. Can I personalize my rental space (e.g., painting, hanging pictures)?

Minor modifications, like painting or hanging pictures, are usually allowed, but you must restore the space to its original condition when you move out. Please refer to your lease agreement or contact our management office for specific guidelines and permissions.

4. What is the policy on pets?

Our pet policy varies by property. Generally, pets are allowed subject to approval, a pet deposit, and monthly pet fees. Some breed restrictions may apply. Don't hesitate to contact our office for detailed information about your property’s pet policy.

5. What happens if I pay my rent late?

If rent is paid after the due date, a late fee will be applied as outlined in your lease agreement. If you anticipate a delay in payment, please get in touch with our office as soon as possible to discuss potential arrangements.

6. How do I renew my lease?
We typically send out lease renewal notices 60 days before your current lease expires. To renew your lease, follow the instructions provided in the notice or contact our office for assistance.

7. What must I do to get my security deposit back?

To ensure the return of your security from Hilts and Kinfolks, LLC, please clean the apartment, remove all personal items, and repair any damages that occurred during your stay. We will inspect the apartment after you move out to assess its condition.

8. What should I do if I need to break my lease early?

Breaking your lease can carry penalties as outlined in your rental agreement. If you need to move out early, please get in touch with our office to discuss the possibility of subletting or a lease buyout.

9. How do I submit a complaint about noise or another tenant?

Please report any disturbances to our office through the tenant portal or by phone. We aim to address all complaints promptly and maintain a peaceful living environment for all residents.

10. What is the procedure for moving out?

Notify our office in writing according to the notice period specified in your lease (usually 30 to 60 days). We will provide you with move-out instructions and a checklist to help ensure you leave the property in good condition.